Design your custom jewelry
1. The consultation
We will start the process with a 15-30 minute video call.
To schedule this meeting, you can contact us via WhatsApp at 611 173 346 or by email at info@antiqua.store.
In this initial conversation, we'll ask you to gather as much information as possible: inspirational images, sketches, references, stones, colors, etc. Anything that will help us clearly understand your idea. We'll also need to know if you have an estimated budget.
To facilitate communication and organization of ideas, we'll create a shared folder where both parties can add content that reflects the style we're looking for.
2. Design development
With the information gathered and a clear understanding of your vision, we'll begin defining the key aspects of the design: style, shape, dimensions, stones, metals, finishes, and other details.
At this stage, we will send you an initial quote. Please note that this quote may vary if, during the design process, any modifications are made to the initial idea (stone size, design changes, etc.), or if a larger size is required (and therefore more metal than budgeted).
3. Design confirmation
Once the initial budget is approved, a 30% deposit will be required to proceed with the final design.
After receiving payment, we'll schedule another meeting to present the final design to you in 3D. This meeting can be held in person at our showroom in Madrid or via video call.
The delivery time for this initial rendering is approximately one week after receiving payment. During this meeting, you'll be able to review and suggest changes. A second 3D rendering with the agreed-upon modifications is included in the price, as long as they align with the initial agreement.
Throughout the entire process, we will be available by phone or WhatsApp to answer any questions and keep you informed of the progress.
4. Production of the jewel
Once the final design is approved, we'll begin production. The estimated turnaround time for custom pieces is 20 to 30 business days.
In exceptional cases, we can adapt our delivery times to meet special deadlines, although we always recommend maintaining the usual deadlines to ensure optimal results.
5. Delivery of the jewel
Once your jewelry is finished, you can review it and confirm that it meets your expectations before making the remaining payment.
If you can't pick it up and prefer delivery by private courier, we'll send you detailed videos and photos so you can clearly see the result. The remaining amount must be paid before shipping.
Whether you choose to ship in-store or to your home, you'll receive your jewelry in our exclusive packaging, accompanied by our warranty certificate.
We also offer the option of including a handwritten note to make your gift even more special, whether for you or the lucky recipient.
