General
What do I do if I need help placing an order online?
If you need help choosing your piece, contact us directly at our
WhatsApp +34 611 173 346. We'll be happy to help!
How to get the ring size right?
To find out the exact measurement you must measure the inside diameter of one
ring that fits you well on the same finger. Note that there can be up to 4
difference in size between the fingers of the same hand.
We advise, if possible, that you come to our office or to
some nearby jewelry store to measure the size.
For more details on how to measure it, consult our Size Guide or
contact us so we can help you.
Where is the jewelry made?
Our philosophy is centered on traditional and local craftsmanship, which is why all our jewelry is 100% manufactured in Spain, specifically in Madrid, using traditional processes.
Do you offer customization?
Yes! All of our designs can be customized. We also offer the
possibility of creating your custom jewel.
If you are interested, please contact us directly via
WhatsApp +34 611 173 346 .
Do you offer gift cards?
Yes! We offer digital gift cards, and they arrive immediately via email. You can print them or pick them up at our office. Our gift cards can be used for any product and do not expire.
Showroom
Where can I see the jewelry in person?
We have a showroom in Madrid where you can come and see and try on all the
jewelry from our website. Remember that we do not have stock and that all pieces are
They are made to order, so you won't be able to buy it directly there, but you can
leave her in charge.
In order to offer you personalized attention you must always attend with
prior appointment. Request it here or write to us via WhatsApp +34 611 173 346 .
What happens if I can't attend the days/time slots available for appointments?
In case you need to come on a day/time not available for appointments,
Please contact us via WhatsApp +34 611 173 346.
How can I see the jewelry if I don't live in Madrid?
We offer online appointments for those who cannot get in.
in person to see the jewelry. You can reserve yours here.
Exchanges and returns
What happens if I get the wrong ring size?
The first size change is included in the final price, so the
The customer will not bear any additional costs. If you wish to change the size,
Please contact us and we will tell you how to proceed.
What is the delivery time for jewelry?
All our products are manufactured on demand. Each manufacturing process
manufacturing is artisanal and begins once someone orders the jewel, and not before.
For this reason, our approximate delivery time is 3 weeks from order confirmation. We will keep you informed of the status of your jewelry at all times.
until it reaches your hands.
If you need your jewelry urgently, please contact us at info@antiqua.store
or +34 611 173 346 , we will do our best to accommodate your request.
Do you accept returns?
Non-personalized products may be returned within 30 days.
from their receipt. They must be sent to our Showroom in Madrid in their
original condition, with all documents and the packaging in which they were received. Once our team reviews them, we will proceed with the refund using the same payment method used to make the purchase.
Products that have been modified, such as those with changes to the gold color or center stone, will be considered personalized. This also includes products with unique details such as engravings. These products can be adjusted without issue, but will not be accepted for returns.
We cannot refund commissions, duties, or import taxes on international shipments.
If you would like to make an exchange or request a refund, please contact us.
Do I receive any kind of guarantee with the jewelry?
All jewelry is delivered with our own certificate, which
offers a Lifetime Manufacturing Guarantee on all our products. The
warranty does not cover general wear and tear, damage caused by accident, misuse
use or neglect.
Shipping
Do you ship internationally?
Yes! We ship to all countries in the European Union.
For shipments outside the European Union, write to us to give you all the details.
details.
Materials
What material are the jewelry made of?
All of our jewelry is made with solid 18-karat gold. Our white gold pieces are also solid 18-karat gold with a rhodium coating.
We offer the option of making jewelry in platinum; please contact us for details.
Are diamonds natural? And stones?
All our diamonds are natural and certified. Each of our jewelry pieces comes with its own certificate, and diamonds weighing over 0.30 ct include a certificate from the GIA (Gemological Institute of America) or the Antwerp Diamond Council (HRD).
What is the quality of your diamonds?
We always use the highest quality diamonds for our jewelry. Color G,
VS clarity, excellent cut